Returns Policy

Return Policy
We want you to love your items as much as we do so if you are not delighted with your purchase we offer a no-quibble guarantee. Just return the item in its original condition within 14 days for a full refund, minus any shipping costs. All purchases must be returned in a saleable condition with all tags attached. Please ensure that when trying on an item, it is kept free of marks or scents such as from food, perfume, cosmetics, deodorant and cigarettes.

If you are returning an item that was on promotion or the order had a discount associated with it, you may not receive the full refund if the remaining order you have kept does not still qualify for that promotion.

Return your Item
Securely package the return merchandise with a filled-in copy of the returns form, in the original packaging or a secure box. You are responsible for the items until they reach our returns department so we suggest that you insure your package for the full value of the merchandise. We are not responsible for items lost in transit, and any lost package claims must be made by the sender through their chosen shipper.

If you have misplaced the returns form you can download a copy from HERE. Please fill it in with special attention paid to your order number otherwise we will not be able to issue the refund.

Please address all return shipments to Attn.: Return Department, MSSVG, PO BOX 68836, London, SE23 9DR

We will send you an email as soon as we receive your return in its original condition and apply your refund to your original payment method.

For international returns please be aware that any international customs duties and sales taxes are not refunded for orders outside the European Union.

 

Download Returns Form Here